The industry association of professional Swiss concert, show and festival organisers SMPA, of which we are also a member, as well as various important members of the Swiss event and entertainment scene have discussed the situation and together they reaffirm their willingness to refund all tickets for cancelled events. In accordance with our General Terms and Conditions, we as the organisers cannot be held liable for the cancellation of performances for reasons of force majeure, but we will nevertheless endeavour to refund all ticket values.
In view of the large number of cancelled events, the majority of the expenses incurred in connection with the return of tickets will be deducted as a lump sum of CHF 5.00 per ticket with the new official regulations coming into force. Cancellations as well as postponements mean a massive additional expense for all parties involved, and this in the event of a total loss of revenue.
Our ticketing partner Ticketcorner expects several months until all refunds can be processed, even with the help of external service providers and additional staff. The deduction of CHF 5.00 per ticket should be acceptable for everyone and also be a sign of solidarity with our industry, which is very much affected by the whole situation.
We understand the measures taken by the Swiss Confederation to stem the spread of the coronavirus, although we very much regret the cancellation of all events until the end of April.
Thank you for your understanding that we must treat all ticket buyers equally and cannot make any exceptions in the current situation.
You will help us with the refund process if you request the refund at the right place. The easiest way to do this is to check the correspondence of the ticket purchase.
Ticket purchase at Ticketcorner
Refund of ticket purchase "Print@Home/Mobile-Tickets"
The Online Tickets you have booked will be automatically cancelled and refunded.
When paying by credit card, PayPal, TWINT and Postfinance, the refund will be made to the same account. When paying by invoice or online banking, please inform us of the IBAN number by e-mail to email@example.com.
Reimbursement ticket purchase "Postal service"
Please return the original tickets to the following address:
After receipt of the tickets the amount will be refunded. When paying by credit card, PayPal, TWINT and Postfinance, the refund will be made to the same account. When paying by invoice or online banking, please enclose the IBAN number with your letter.
Refund of ticket purchase "at a ticket outlet"
Please return the original tickets to the ticket outlet where the tickets were purchased. For some events the 30-day return period for cancelled events has already expired due to the lockdown. Tickets purchased at ticket outlets can still be refunded at the advance booking offices until 31 May 2020.
Ticket purchase via FBM Entertainment
(show tickets ag)
Refund of ticket purchase via FBM Entertainment / show tickets ag
To enable us to refund the tickets we have issued, please complete the following form.
Thank you for your understanding that the refund process may take several weeks.